Welcome to Hugsytoys! These Terms and Conditions (“Terms”) apply to your access and use of our website and to purchases made via www.hugsytoys.com. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms. Please read them carefully before using our services.
1. General Information
- Business Name: Hugsytoys
- Business Type: Online sale of plush toys and related products
2. Product Information & Availability
We aim to ensure all product descriptions, images, and prices are accurate and up-to-date. However, colours and textures may appear slightly different due to screen variations.
All products are subject to availability. We reserve the right to discontinue or modify any product without notice.
3. Pricing & Payment
- All prices listed are in Australian Dollars (AUD) and are inclusive of all taxes unless stated otherwise.
- We accept payments via major debit/credit cards, PayPal, and other secure payment gateways.
- Hugsytoys reserves the right to change prices at any time or correct pricing errors.
4. Order Acceptance & Cancellation
Once you place an order, you’ll receive an order confirmation via email. This confirmation is not a guarantee of order acceptance. We reserve the right to cancel or limit orders at our discretion, particularly if:
- A product is unavailable
- There’s a payment issue
- Fraudulent or suspicious activity is detected
You may cancel an order within 12 hours of placement. After this window, orders may already be processed and cancellation may not be possible.
5. Shipping & Delivery (Australia Only)
- We currently deliver Australia-wide.
- Standard orders are typically dispatched within 2–4 business days.
- Delivery timeframes depend on your location and the courier service used. Estimated delivery: 2–10 business days.
- You’ll receive tracking details once your order has been shipped.
Hugsytoys is not liable for delays caused by third-party courier services once the item has been dispatched.
6. Returns, Refunds & Replacements
We comply with the Australian Consumer Law.
- If your product is damaged, faulty, or not as described, you are entitled to a repair, replacement, or refund.
- Please notify us within 48 hours of delivery with photos and order details.
- Change-of-mind returns are not accepted due to the hygienic nature of plush toys.
Visit our Returns & Refunds Policy page for detailed guidelines.
7. Use of Website
You agree to use our website for lawful purposes only. You must not:
- Use our site to harm or defraud others
- Attempt to gain unauthorised access to our systems
- Copy, modify, or distribute any content without permission
All website content (text, images, branding) is the intellectual property of Hugsytoys and is protected under Australian copyright laws.
8. Privacy
We value your privacy and handle your data in accordance with the Privacy Act 1988 (Cth).
Your personal information is used only for processing orders, improving services, and communicating with you. For full details, refer to our Privacy Policy.
9. Limitation of Liability
To the maximum extent permitted by law, Hugsytoys is not liable for any indirect, incidental, or consequential loss arising from the use of our website or products. However, your rights under the Australian Consumer Law remain unaffected.
10. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes arising will be handled by the courts of New South Wales.
11. Contact Us
For questions or support, please contact us:
📧 hello@hugsytoys.com