Business Name: Hugsytoys
Website: www.hugsytoys.com
We’re so excited to send hugs your way! This Shipping & Delivery Policy explains how and when your Hugsytoys order will arrive.
1. Where We Deliver
We currently deliver Australia-wide to residential and business addresses.
We do not deliver to PO Boxes or Parcel Lockers at this time.
2. Processing Time
All orders are processed within 2–4 business days after payment confirmation.
During peak seasons, sales, or holidays, processing times may be slightly longer—but we promise it’s worth the wait!
3. Delivery Timeframes
Estimated delivery times (after dispatch):
- Standard Shipping: 7–10 business days
- Express Shipping (if available): 3–5 business days
Please note: Rural or remote areas may experience slightly longer delivery times.
4. Shipping Rates
Shipping charges are calculated at checkout based on your location and order size.
We occasionally offer free shipping promotions—make sure to check our homepage or subscribe to our newsletter to stay in the loop!
5. Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email. You can use it to monitor your package’s journey from our warehouse to your doorstep.
6. Missed Deliveries or Address Issues
- Please ensure your shipping address is correct when placing the order.
- If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange redelivery (additional charges may apply).
7. Delays & Responsibility
While we work with trusted courier partners, delivery delays can sometimes happen due to weather, strikes, or other unforeseen circumstances. Hugsytoys is not liable for delays once the package has been handed over to the courier.
8. Lost or Damaged Packages
If your order arrives damaged or is missing, please contact us within 48 hours of delivery with your order number and relevant photos.
📧 hello@hugsytoys.com
We’ll do everything we can to resolve the issue and get a cuddle back in your hands!