Business Name: Hugsytoys
Website: www.hugsytoys.com
1. What Personal Information We Collect
We may collect the following types of personal information:
- Your name, email address, phone number, and postal address
- Billing and shipping details
- Payment information (processed securely via third-party providers)
- Your order history and preferences
- Information you provide when contacting us or signing up for our newsletter
- Your IP address and browsing behaviour via cookies
2. How We Collect Your Information
We collect your information when:
- You place an order on our website
- You contact us via email or the contact form
- You sign up for our newsletter
- You browse or interact with our website (cookies & analytics)
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your order or customer support queries
- Send you updates, offers, and newsletters (if you opt-in)
- Improve your experience on our website
- Maintain records for legal and administrative purposes
We do not sell, rent, or trade your personal information to third parties.
4. Disclosure of Your Information
We may share your information with:
- Trusted third-party service providers (e.g. payment gateways, delivery partners)
- Regulatory or legal authorities, if required by law
- Website analytics providers (such as Google Analytics)
All third-party providers are bound by confidentiality and privacy obligations.
5. How We Store & Protect Your Information
Your information is stored securely using industry-standard measures. We take reasonable steps to protect it from:
- Unauthorised access
- Misuse or loss
- Interference or alteration
Only authorised personnel have access to your information for legitimate business purposes.
6. Cookies & Tracking Technologies
We use cookies to:
- Improve site functionality and performance
- Understand user behaviour for better user experience
- Remember preferences during future visits
You can disable cookies in your browser settings if you prefer.
7. Accessing or Updating Your Information
You have the right to:
- Access the personal information we hold about you
- Request corrections to your personal information
- Withdraw your consent to marketing communications
8. Marketing Communications
If you opt-in, we may send you promotional emails about new collections, special offers, or exclusive cuddles. You can unsubscribe anytime using the link in the email footer.
9. Children’s Privacy
We do not knowingly collect personal information from children under 13. All purchases must be made by a parent or guardian.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Please review it regularly.
11. Contact Us
If you have any questions, concerns, or complaints regarding your privacy, please contact us:
📧 hello@hugsytoys.com